Army Welfare Service

About Army Welfare Service

The Army Welfare Service (AWS) is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals, families and the Chain of Command in order to maximise the operational effectiveness of Service Personnel.

AWS delivers its services via Personal Support and Community Support, and in addition, AWS sponsors WRVS and has responsibility for the Service Cotswold Centre.

Services Provided:

Personal Support (1:1) – Personal Support staff provide accessible, independent, confidential and professional specialist welfare services to Service Personnel and their families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families. Specialist advice is also provided to the Chain of Command and outside agencies and is delivered by Army Welfare Workers and Personnel Recovery Unit Social Workers.

Personal Support services help with matters such as: Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety Management, Emotional Wellbeing, and Signposting.

Community Support – Community Support staff secure or directly provide learning and personal development opportunities for military personnel and their families wherever they are living. Non-formal education opportunities are provided within Community, Youth and Play Centres and Projects to children, young people and their families throughout the year and across the UK and overseas.

Community Support delivers additional activities during school holidays, including Easter and Summer programmes and offsite residential experiences. Community Support staff adopt best practice, are compliant with government legislation and guidelines, and in doing so promote a stronger sense of community and wellbeing.

Supports:

Military Personnel and their families (including under 5s, young people, adults).

Civilians are also welcome to attend Community Support activities where space allows.

Areas Covered:

Within Wiltshire, we have teams based at Corsham and Tidworth, with Community Development Workers supporting Bulford, Colerne, Corsham, Hullavington, Larkhill, Lyneham, Perham Down, Tidworth, Upavon, Warminster and the Services Cotswolds Centre.

How are services accessed?

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS welfare single point of contact) on: RC-AWS-IAT-0Mailbox@mod.gov.uk  or 01904 882053.

Community Support services for children and young people can be accessed by contacting AWS Tidworth team on 01980 656789 or AWS Corsham team on 01225 847410. You can also visit the Wiltshire Together page to see what activities are currently running.